CUSTOMER CONTACT

The Perfect Customer Experience
In Accenture’s view, the road to superior service begins with superior customer contact operations. We have seen firsthand, in our research and client work, how companies that adopt a new approach to customer contact—one that
UC and "Customer Productivity" for the Enterprise
I would term this benefit of UC technology for customer contact applications Multiple skills may become the norm for a customer contact while “first contact Furthermore, UC-based customer contact technologies are not only about
Customer Contact Centre Manager
the year award by Your Money magazine on several occasions. On average this division expects to turnover £140m annually and by insuring in excess of 750000 animals and receives over 1500 claims a day - last year their customer contact
New Customer Interaction Report
If you are not the kind of company that gets this basic stuff right, you are (in my opinion) unlikely to get any of the 2.0 stuff right either. technorati tags: customer, interaction, voice, messaging, customer, contact
Dell Breaks Forecasts But Pleases Customers
Customer service, an area where Dell has been vilified for a host of issues, has been improving according to the company. They have sought to resolve customer issues with the first customer contact, aided by increasing the number of
lippis report issue 68: are ip telephony contact centers ready for
but over the past ten years customer contact interaction has changed significantly. widespread use of voice mail, e-mail, instant messaging, cell phones and web-based applications has enabled new ways in which corporations can connect
customer contact project manager
our client requires an experienced project manager from a strong customer contact back ground. candidates require previous experience in system integrations and management of complex delivery across multiple business units. candidates
consumer uc and multimodal customer assistance
as consumers continue to adopt personalized, multimodal mobile devices for both voice calls and all forms of messaging (voice, email, im, sms), enterprise customer contact activities will shift to support such flexibility. calls
Internal Sales/Parts & Service- Kewdale!
If you are great with parts and machinery, enjoy customer contact and a multi-tasked environment, this is the perfect job for you! Create a new feed with different search criteria. Send us feedback about these feeds
customer contact careers - mortgage industry
this is a leading global finance organisation and has been ranked as one of the top 50 places to work by the great place to work institute uk. the company culture is all about teamwork and we work very closely with our colleagues within

CRM, customer insight and customer management news and advice from
The leading customer management community for news and features on customer insight Special Report: Scotland still hot spot for customer contact centres
Contact Center Technology: Customer Contact Center Solutions
Customer contact center systems help build customer loyalty by providing faster, more responsive customer contact and problem resolution with Avaya customer
BNA Customer Service
Our Customer Contact Center is available to serve your business, technical, training, research, and product support needs.
2nd Annual Customer Contact 2006, East: A Frost & Sullivan
An Interactive Forum for Customer Care, Contact Center and Sales & Marketing Executives Seeking to Maximize ROI Through Integrated Technology Innovations
Shared Insigh Conference Overview
Join us at The Westin Boston Waterfront, November 13-15, 2006, for CCSF’s 2nd Annual Customer Contact Conference. This conference is designed to meet the

2nd Annual Customer Contact 2006, East: A Frost & Sullivan
An Interactive Forum for Customer Care, Contact Center and Sales & Marketing Executives Seeking to Maximize ROI Through Integrated Technology Innovations
Shared Insights - Conference Overview
Join us at The Westin Boston Waterfront, November 13-15, 2006, for CCSF’s 2nd Annual Customer Contact Conference. This conference is designed to meet the
CCMA - Customer Contact Management Association
CCMA Australia provides a forum where contact centre professionals can interact with their peers locally, nationally and as part of an international network
Manitoba Customer Contact Association: Home Page
A group of call centre managers/directors/owners working together to advance the industry in Manitoba.
Customer Contact - Cisco Systems
Use Cisco Unified Customer Contact solutions to: See how Customer Contact products fit in the Cisco Unified Communications System
Ofgem CUSTOMER CONTACT DETAILS
Ofgem has produced contact lists for those licensed companies who have provided customer contact details to Ofgem. This customer contact information was
Accenture Customer Contact Services
Accenture Customer Contact Services provides an integrated approach to lowering With Accenture you will find extensive experience in customer contact
Nortel: Products: Multimedia Customer Contact
Contact Center Portfolio is a diverse suite of customer interaction solutions that Extensive Customer Contact portfolio including IP contact center,