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How the P.R.I.D.E. Team Changed my Call Center P.R.I.D.E. Team Changed my Call Center May 23rd, 2006 Filed under: Management — Nic @ 9:04 pm Several years ago I took an assignment as a Manager in an outsourcing Call Center. Shortly after I started it became clear that several areas
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How the P.R.I.D.E. Team Changed my Call Center P.R.I.D.E. Team Changed my Call Center May 23rd, 2006 Filed under: Management — Nic @ 9:04 pm Several years ago I took an assignment as a Manager in an outsourcing Call Center. Shortly after I started it became clear that several areas
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Successful Call Center Performance Management System Successful Call Center Performance Management System May 23rd, 2006 Filed under: Management — Nic @ 9:07 pm Establishing an effective performance management system, with-in the Call Center/customer service arena, is critical
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